Privacy Policy
Last Updated On: 29 November 2024
House of Beauté (“we,” “our,” or “us”) is committed to protecting your privacy in accordance with the New Zealand Privacy Act 2020. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, houseofbeaute.co.nz, make purchases, or engage with our services.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you place an order, fill out our contact form, subscribe to our newsletter, or communicate with us via phone or email, we collect details such as your name, email address, phone number, shipping address, and any other information you provide.
- Order and Payment Information: When you book online and shop with us, we collect details necessary to process your order, including product selections, billing and shipping addresses, and payment information. Payment processing is handled securely by third-party providers.
- Booking Information: While bookings are managed through an external system (Timely), we may collect and store related information, such as your name and contact details, to assist with enquiries.
- Newsletter Subscriptions: When you sign up for our newsletter, we collect your email address and may track engagement metrics, such as email opens and clicks, to improve our communication.
- Usage Data: We automatically collect information about your interaction with our website, including IP addresses, browser type, pages visited, and the date and time of your visit. This helps us improve our website and services.
- Cookies: Our website uses cookies to enhance your experience and remember your preferences. You can control your cookie settings through your browser.
2. How We Use Your Information
We may use your personal information for the following purposes:
- To Process Orders and Deliver Products: We use your contact, shipping, and payment details to process and fulfil your orders.
- To Respond to Enquiries: We use your contact information to answer your questions and provide details about our products and services.
- To Send Newsletters and Marketing Communications: If you subscribe to our newsletter, we will use your email address to send updates, promotional offers, and industry news. You can unsubscribe at any time using the link provided in the emails.
- To Improve Our Services: Usage data helps us understand how our website performs and make improvements based on visitor behaviour.
- To Assist with Bookings: Booking-related enquiries are supported through the information you provide.
- For Legal Compliance: We may use your information to comply with legal obligations or respond to lawful requests from authorities.
3. Sharing Your Information
We respect your privacy and will only share your information under the following circumstances:
- With Service Providers: We may share information with trusted third-party providers who assist us in payment processing, shipping, website operations, or email marketing.
- For Bookings: Booking-related information is managed through the external platform Timely. Please review their privacy policy for details on how your data is handled during bookings.
- For Legal Reasons: We may disclose your information if required by law or if we believe such action is necessary to comply with legal obligations, protect our rights, or prevent fraud.
4. Protecting Your Information
We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. However, no method of electronic storage or transmission over the internet is completely secure. While we strive to protect your information, we cannot guarantee its absolute security.
5. Your Rights
Under the New Zealand Privacy Act 2020, you have the following rights regarding your personal information:
- Access: You may request a copy of the personal information we hold about you.
- Correction: If you believe the information we hold about you is incorrect, you have the right to request a correction.
- Unsubscribe: If you no longer wish to receive newsletters or marketing emails, you can unsubscribe using the link provided in the emails or contact us directly.
To exercise any of these rights, please contact us at info@houseofbeaute.co.nz.
6. Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience. Cookies are small files stored on your device that help us remember your preferences. You can disable cookies in your browser settings, though this may affect your experience on our site.
7. Links to Other Websites
Our website may contain links to external sites not operated by us, including the Timely booking platform, Ultraceuticals website, and Dermalogica website. Please note that we are not responsible for the content and privacy practices of these third-party websites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review the policy periodically. Updates take effect immediately upon posting.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at:
House of Beauté
Email: info@houseofbeaute.co.nz
Phone: (03) 355 6992
Address: Upstairs, 184 Papanui Rd, Merivale, Christchurch 8014